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Florida Today publishes "Health First Health Plans brings Parrish's Facilities 'in network' for customers

Dave Berman from Florida Today

Published Oct. 17, 2024

Suntree-based Health First Health Plans is expanding its Medicare Advantage plan offerings to customers in Lake, Orange and Seminole counties for 2025, adding to the six counties where the coverage already is available.

Health First ― which is Brevard County's largest health care company ― also announced this week that it has implemented an agreement with Parrish Healthcare to put Parrish facilities under the Health First network for insurance customers.

Here are details about the two developments:

Alliance with Parrish

Magnetic resonance imaging procedures at Parrish Medical Center in Titusville have become "in-network" for Health First Health Plans customers under an agreement between the two Brevard County health care providers.

As part of its growing alliance with Titusville-based Parrish Healthcare, Health First Health Plans said Parrish Healthcare, Parrish Medical Center, Parrish HealthCare Network and other providers in North Brevard County will be "in-network" for all of Health First Health Plan members. Patients who use an insurance carrier's in-network providers generally reduce the patient's out-of-pocket costs.

Effective this week, Parrish Medical Center is available to all Health First Health Plans members as an in-network provider.

Parrish Medical Group and other providers will join the network in November, following the completion of a credentialing process, adding an array of local specialists and primary-care providers.

Health First said this will strengthen health care options for its members, particularly in North Brevard.

“It is with immense pride we welcome Parrish Healthcare to our network,” Health First Health Plans President Matt Gerrell said. “This agreement demonstrates our commitment to providing our members with the exceptional options available locally. Together, we’re ensuring our community has access to comprehensive, high-quality care, right where they live.”

The nearly 50,000 Brevard County members of Health First Health Plans health insurance will be the most likely to benefit from the agreement. That includes 26,158 in Medicare Advantage plans, as well as 23,411 in individual and family plans.

Launched in 1996, Health First Health Plans has provided a variety of services, including a network of more than 4,000 providers and dozens of acute-care and office-based medical services, throughout Central Florida.

Health First offer a variety of health insurance plans, such as Medicare Advantage, as well as individual plans and family plans (both on and off the Marketplace exchange). In all, Health First Health Plans serves more than 80,000 members.

Depending on the chosen plan, physical and mental health benefits include fitness allowances, pediatric dental care, mental health treatment, and virtual health and urgent-care options.

Medicare Advantage expansion

With its expansion into Lake, Orange and Seminole counties for 2025, Health First Health Plans Medicare Advantage plans will be available in nine counties. It currently serve Brevard, Flagler, Hardee, Highlands, Indian River and Volusia counties.

“As a not-for-profit health plan, we’re excited and honored to expand our Medicare Advantage offerings to customers in Orange, Lake and Seminole counties for 2025,” Gerrell said.

The Medicare annual enrollment period began Tuesday and runs through Saturday, Dec. 7.

Health First said its Health First Health Plans has been rated a "4.5-star" plan (on a scale of zero to five stars) by Centers for Medicare and Medicaid Services. It is ranked is in the top 10% of all Medicare Advantage plans in the country among nearly 4,000 Medicare Advantage plans currently available nationwide for individual enrollment.

Centers for Medicare and Medicaid Services stars ratings annually evaluate plan performance in areas including quality of care, customer service, health outcomes and provider office experience, Gerrell said.

Health First includes health insurance plans, a multispecialty medical group, and outpatient and wellness services, as well as four hospitals — Cape Canaveral Hospital in Cocoa Beach, Holmes Regional Medical Center in Melbourne, Palm Bay Hospital and Viera Hospital.

Dave Berman is business editor at FLORIDA TODAY. Contact Berman at This email address is being protected from spambots. You need JavaScript enabled to view it., on X at @bydaveberman and on Facebook at www.facebook.com/dave.berman.54

Parrish Healthcare and Health First Resolve Differences; Structure a New Relationship: Brevard's Not-For-Profit Healthcare Systems are Focused on the Future of Healthcare

BREVARD COUNTY, FL (July 17, 2024)—Parrish Healthcare and Health First leaders announce a new day for Brevard’s not-for-profit health systems. The two health systems have resolved their legal differences and are structuring a new relationship that is focused on the future of healthcare on behalf of the Brevard community.

While the details of the new relationship are not yet finalized, the community can expect the lawsuit between the two organizations to be settled and the two organizations working more collaboratively together with a focus on the future of healthcare for Brevard and expanded access to affordable care for all.

Parrish’s Chairman of the Board Robert Jordan was instrumental in bringing Parrish Healthcare President/CEO George Mikitarian and a team of Health First leaders including Paula Just, Chief Administrative Officer, Nicholas Romanello, Chief Legal Officer and Brett Esrock, then Chief Financial Officer and Chief Operating Officer together upon the departure of Health First’s former leaders to structure a new collaborative relationship between the two organizations.

“It was time for our two organizations to come together to do the right thing for the community and Brevard,” said Just.

“With barriers removed, differences were set aside, relationships mended, and a path forward for

healthcare in Brevard is being paved,” added Just.

“I want to recognize and acknowledge Health First’s Paula Just, Nicholas Romanello and Brett Esrock personally,” said Mikitarian. “Without their leadership, tenacity to reach common ground, and unwavering commitment to doing what’s right for the people and communities we both serve, this would not have been possible. I have long advocated that collaborative partnerships over costly competition or disruptive acquisitions are the way to improve quality, safety, service and reduce costs,” Mikitarian continued.

Of this newly structured relationship, Jordan, commends Mikitarian and the Health First team for their integrity and character in placing priority on the health needs of the people we have the honor to serve above all else.

Introductory meetings have already occurred between incoming Health First CEO Terry Forde, slated to take the helm at Health First in August, and Parrish’s CEO Mikitarian.

Health First’s Forde is fully supportive and expressed his appreciation to all involved for their leadership to amicably resolve the long-standing legal issues between the two organizations and looks forward to both not-for-profit organizations focusing their resources and attention to fulfilling their respective missions for the benefit of the people of Brevard County.

###

About Parrish Healthcare: Parrish Healthcare, America’s first Joint Commission Integrated Care Certified network, includes: Parrish Medical Center, a Cleveland Clinic Care Network member and one of the nation’s most recognized hospitals for clinical quality, patient safety, and healing environments; Parrish Medical Group, NCQA certified patient- centered medical homes; and Parrish Health Network, a coalition of healthcare providers, insurers and others working together to improve quality and safety and lower healthcare costs on behalf of individuals, families and businesses.

About Health First: Founded in 1995, Health First is Brevard County's not-for-profit, community healthcare system. The fully integrated delivery network (IDN) includes health insurance plans, hospitals, a multi-specialty medical group, and outpatient and wellness services. As a locally owned, not-for-profit organization, Health First is committed to investing in our community. In 2022, Health First provided more than $220 million in community support. To learn more about Health First and how we're giving back to our community, please visit HFgivesback.org.

Health First News

"Health First Health Plans brings Parrish's Facilities 'in network' for customers

Dave Berman from Florida Today

Published Oct. 17, 2024

Suntree-based Health First Health Plans is expanding its Medicare Advantage plan offerings to customers in Lake, Orange and Seminole counties for 2025, adding to the six counties where the coverage already is available.

Health First ― which is Brevard County's largest health care company ― also announced this week that it has implemented an agreement with Parrish Healthcare to put Parrish facilities under the Health First network for insurance customers.

Here are details about the two developments:

Alliance with Parrish

Magnetic resonance imaging procedures at Parrish Medical Center in Titusville have become "in-network" for Health First Health Plans customers under an agreement between the two Brevard County health care providers.

As part of its growing alliance with Titusville-based Parrish Healthcare, Health First Health Plans said Parrish Healthcare, Parrish Medical Center, Parrish HealthCare Network and other providers in North Brevard County will be "in-network" for all of Health First Health Plan members. Patients who use an insurance carrier's in-network providers generally reduce the patient's out-of-pocket costs.

Effective this week, Parrish Medical Center is available to all Health First Health Plans members as an in-network provider.

Parrish Medical Group and other providers will join the network in November, following the completion of a credentialing process, adding an array of local specialists and primary-care providers.

Health First said this will strengthen health care options for its members, particularly in North Brevard.

“It is with immense pride we welcome Parrish Healthcare to our network,” Health First Health Plans President Matt Gerrell said. “This agreement demonstrates our commitment to providing our members with the exceptional options available locally. Together, we’re ensuring our community has access to comprehensive, high-quality care, right where they live.”

The nearly 50,000 Brevard County members of Health First Health Plans health insurance will be the most likely to benefit from the agreement. That includes 26,158 in Medicare Advantage plans, as well as 23,411 in individual and family plans.

Launched in 1996, Health First Health Plans has provided a variety of services, including a network of more than 4,000 providers and dozens of acute-care and office-based medical services, throughout Central Florida.

Health First offer a variety of health insurance plans, such as Medicare Advantage, as well as individual plans and family plans (both on and off the Marketplace exchange). In all, Health First Health Plans serves more than 80,000 members.

Depending on the chosen plan, physical and mental health benefits include fitness allowances, pediatric dental care, mental health treatment, and virtual health and urgent-care options.

Medicare Advantage expansion

With its expansion into Lake, Orange and Seminole counties for 2025, Health First Health Plans Medicare Advantage plans will be available in nine counties. It currently serve Brevard, Flagler, Hardee, Highlands, Indian River and Volusia counties.

“As a not-for-profit health plan, we’re excited and honored to expand our Medicare Advantage offerings to customers in Orange, Lake and Seminole counties for 2025,” Gerrell said.

The Medicare annual enrollment period began Tuesday and runs through Saturday, Dec. 7.

Health First said its Health First Health Plans has been rated a "4.5-star" plan (on a scale of zero to five stars) by Centers for Medicare and Medicaid Services. It is ranked is in the top 10% of all Medicare Advantage plans in the country among nearly 4,000 Medicare Advantage plans currently available nationwide for individual enrollment.

Centers for Medicare and Medicaid Services stars ratings annually evaluate plan performance in areas including quality of care, customer service, health outcomes and provider office experience, Gerrell said.

Health First includes health insurance plans, a multispecialty medical group, and outpatient and wellness services, as well as four hospitals — Cape Canaveral Hospital in Cocoa Beach, Holmes Regional Medical Center in Melbourne, Palm Bay Hospital and Viera Hospital.

Dave Berman is business editor at FLORIDA TODAY. Contact Berman at This email address is being protected from spambots. You need JavaScript enabled to view it., on X at @bydaveberman and on Facebook at www.facebook.com/dave.berman.54

 


 Health First Announces Next President & CEO

April 22, 2024

Terry Forde, MBA
(Next Health First President & CEO)

For over 80 years, Health First has stood as a pillar of hope and health in Brevard County. It is with great pride I announce the appointment of Terry Forde, MBA, as our next President & CEO.

Last summer, the Health First Board of Trustees began the process to find the candidate who embodies our mission – to improve the health and wellness of the communities we serve. Out of more than 30 distinguished candidates, Terry Forde stood out as a beacon of experienced leadership and compassionate commitment.

Why Terry Forde?
Terry’s career is marked by his empathetic leadership style and a steadfast dedication to patient-centered, high-quality care. His proven track record aligns seamlessly with Health First’s strategic goals and our community values in Brevard County:

  • Experienced Leader: Offers over 30 years of insight from guiding teams to excellence.
  • Successful History: Brings vision from earning the prestigious Malcom Baldridge Category Best Practice Recognition for Leadership, spearheading a hospital relocation, achieving major operational improvements, and creating a clinically integrated network to better provide population health services. He also established a shared vision with Howard University to acquire Howard University Hospital and establish a broadened academic healthcare academic system to increase the number of physicians trained.
  • Cultural Fit: Affirms our deep-rooted commitment to building enduring relationships and fostering supportive, innovative workplace culture. Terry’s Background. Terry comes to Health First after leading for more than a decade at Adventist HealthCare, which is based in Gaithersburg, Maryland. Founded in 1907, Adventist HealthCare (AHC) provides a wide range of comprehensive healthcare services for the greater Washington, D.C. area. With over 10,000 team members, AHC is comprised of six hospitals including three community hospitals, one managed academic medical center, and two specialty hospitals. AHC also offers extensive outpatient services including Home Health, Behavioral Health programs including The Lourie Center School, Imaging, Physician Practices, Cancer Centers, and a large clinically integrated network with more than 2,000 physicians.

Looking Ahead.
Terry will officially begin his journey with us on August 5, 2024. Please join me in welcoming him to the Space Coast. Together, under Terry’s leadership, we will continue to be stronger, better, together.

Read the article from Florida Today

Parrish Medical Center now a Cleveland Clinic Connected member, first such Connected member in the U.S.

By Parrish Healthcare and Cleveland Clinic
Published in April 1, 2024 edition of Brevard Business News

TITUSVILLE (March 7, 2024) — Cleveland Clinic and Parrish Medical Center, a Parrish Healthcare integrated care partner, jointly announced that Parrish Medical Center has become a member of Cleveland Clinic Connected.
After passing a rigorous review of Parrish Medical Center’s operations, quality and service excellence, Cleveland Clinic has accepted Parrish Medical Center as the first domestic member of Cleveland Clinic Connected.
Founded in 1958, Parrish Medical Center is the region’s only independent, public, not–for–profit community hospital nationally recognized for its patient–centered healing environment.

Parrish Medical Center has earned national distinctions, including as a Joint Commission–certified Primary Stroke Center; Commission on Cancer–certified oncology program; and Surgical Quality Partner of the American College of Surgeons, among others.

Cleveland Clinic created Cleveland Clinic Connected to respond to increased global demand for quality health care. The collaborative program enables hospitals and health– care organizations to connect with Cleveland Clinic’s clinical and operational experts to enhance patient care, quality, and safety. Through program membership, health–care facilities benefit from clinical and operational support and best practices developed during Cleveland Clinic’s 103–year history.

As a Cleveland Clinic Connected member, Parrish Medical Center clinicians will be able to access educational opportunities either at Cleveland Clinic or through distance learning, as well as best practices and protocols that are used at Cleveland Clinic locations worldwide. Parrish Medical Center physicians will also be able to request educational consultations of complex cases. In addition, Parrish’s staff can access Cleveland Clinic’s continuous quality improvement and advisory services, plus education and training including clinical observership programs.

Ranked as one of the world’s top hospital systems — according to Newsweek’s World’s Best Hospitals 2023 List — Cleveland Clinic has 23 hospitals and more than 275 outpatient facilities, including locations in northeast Ohio; southeast Florida; Las Vegas, Nevada; Toronto, Canada; Abu Dhabi, United Arab Emirates; and London, England.

“We are thrilled to welcome Parrish Medical Center as the first U.S. member of Cleveland Clinic Connected,” said Jim Cotelingam, Cleveland Clinic chief strategy officer. “This collaboration with Parrish underscores both organization’s dedication to safety, quality, and excellence in care for patients. Together, we are focused on enhancing the health–care experience for the communities we serve.”

The goal of the Cleveland Clinic Connected program is to build a global network of independent, like–minded, quality–focused organizations that have a positive impact on patient care. Experts from Cleveland Clinic work with hospitals and health systems to ensure the highest standards of patient–care delivery, enhancing operational efficiencies, and supporting the professional development and education of clinical and non–clinical staff.

“On behalf of Parrish Medical Center, Parrish Healthcare and the community we serve, we are honored to be the first U.S. member of the esteemed Cleveland Clinic Connected program,” said George Mikitarian, president and CEO of Parrish Healthcare. “We look forward to the collaboration and to the benefits our patients, care partners and community will gain from access to Cleveland Clinic’s global network of health expertise.”

The partnership between Cleveland Clinic and Parrish Medical Center will also welcome Cleveland Clinic as an integrated care partner of Parrish Healthcare’s Joint Commission–certified Integrated Care system. Parrish Healthcare remains the nation’s first and only health system to earn Integrated Care certification from The Joint Commission.

Additionally, the partnership will also bring Cleveland Clinic’s world–class telestroke program to Brevard County. Parrish Medical Center’s Joint Commission–certified Primary Stroke Center introduced its telestroke program in 2012. With this new partnership, the telestroke program will continue at Parrish Medical Center.

When patients identified with stroke arrive at the emergency department (ED) of a partner facility, emergency physicians perform a rapid assessment, order a CT scan, and then request a telestroke consult.

Within minutes, a Cleveland Clinic stroke neurologist will work remotely with the ED staff. Together they check vital signs, perform an examination, review results of the CT scan and make treatment recommendations.

Since its inception, the Cleveland Clinic telestroke program has supported over 30 hospitals or freestanding Eds, has completed over 20,000 evaluations, and administered more than 1,800 doses of clot–busting medication.

About Cleveland Clinic

Cleveland Clinic is a nonprofit multi-specialty academic medical center that integrates clinical and hospital care with research and education. Located in Cleveland, Ohio, it was founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion, and innovation.

Cleveland Clinic has pioneered many medical break-throughs, including coronary artery bypass surgery and the first face transplant in the United States. Cleveland Clinic is consistently recognized in the U.S. and throughout the world for its expertise and care.

Among Cleveland Clinic’s 77,000 employees worldwide are more than 5,658 salaried physicians and researchers, and 19,000 registered nurses and advanced practice providers, representing 140 medical specialties and subspecialties. Cleveland Clinic is a 6,699–bed health system that includes a 173–acre main campus near downtown Cleveland, 23 hospitals, more than 275 outpatient facilities, including locations in northeast Ohio; southeast Florida; Las Vegas, Nevada; Toronto, Canada; Abu Dhabi, UAE; and London, England. In 2022, there were 12.8 million outpatient encounters, 303,000 hospital admissions and observations, and 270,000 surgeries and procedures throughout Cleveland Clinic’s health system. Patients came for treatment from every state and 185 countries. For more information, visit clevelandclinic.org.

About Cleveland Clinic Connected

Cleveland Clinic Connected is a robust program that provides members across the world with access to Cleveland Clinic’s wealth of knowledge to enhance patient care, safety, and outcomes at their local facility. It brings decades of experience caring for patients and operating on the ground in the United States and international markets. With this knowledge and expertise, Cleveland Clinic is uniquely positioned to collaborate with diverse healthcare systems around the world, understand customs and care priorities of domestic and international partners, as well as integrate shared best practices to support local patient care.

Members also have access to unique education and training opportunities and marketing support that leverages Cleveland Clinic’s world–class reputation for excellence and leading–edge care. Cleveland Clinic Connected member institutions can access best practices and protocols created by Cleveland Clinic experts and used at Cleveland Clinic locations worldwide. Through program membership, healthcare facilities benefit from the health system’s clinical and operational experts to enhance patient care and distinguish themselves within their markets. For more information, visit https://my.clevelandclinic.org/profession- als/connected.

About Parrish Healthcare and Parrish Medical Center Parrish Healthcare, America’s first Joint Commission

Integrated Care Certified network, includes: Parrish Medical Center, one of the nation’s most recognized hospitals for clinical quality, patient safety, and healing environments; Parrish Medical Group, NCQA certified patient–centered medical homes; and Parrish Health Network, a coalition of healthcare providers, insurers and others working together to improve quality and safety and lower health–care costs on behalf of individuals, families and businesses.

Parrish Medical Center, a Parrish Healthcare integrated care partner, was founded in 1958. Parrish Medical Center is the region’s only independent, public, not–for–profit community hospital nationally recognized for its patient– centered healing environment. Parrish Medical Center has earned national distinctions, including being a Joint Commission–certified Primary Stroke Center; Commission on Cancer–certified oncology program; and Surgical Quality Partner of the American College of Surgeons, among others.

Visit parrishhealthcare.com for more information.